Price match policy

Find a lower price on a Comparable PC from certain designated retailers*; HP Home & Home Office will match it.

CallCall: 1-800-888-0229

*Terms and Conditions:

At the time of purchase, HP will match the current online pre-tax price for new, "comparable PCs" listed on any of the following designated online retailers' websites: amazon.com, dell.com, bestbuy.com, lenovo.com, toshiba.com, samsung.com and walmart.com. "Comparable PCs"are defined as desktops and laptops manufactured by Dell, Lenovo, Toshiba, Samsung and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on http://www.shopping.hp.com.

This policy is limited to one price match per identical item, per guest and does not apply to: the online prices of retailers not specifically listed above, the online prices of third-party vendors on designated major online retailers' websites (e.g. a third party vendor listed on amazon.com), post-purchase price match requests to competitors' prices, offers that include additional software, financing, gift cards, bundling of items, free items, pricing errors, mail-in offers, coupon offers, special discount offers, services, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished items, used items, trade-ins, shipping and delivery charges, and credit card offers. This Price Match Policy applies to sales in the United States only.

Price match requests by HP Home & Home Office are handled via phone only. Please call 1-800-888-0229 to request a price match and to complete your new purchase. When you call, please tell the sales agent about the Comparable PC (manufacturer and detailed specification) offered by the designated online retailer and the steps in which you got to that price so we can verify it, the applicable PC on Hpshopping.com, and the price that you want HP Home & Home Office to price match. HP Home & Home Office will review and verify the price match request with you on the phone. At the time in which the price match request is made, we will check the website address to verify whether the PC is a Comparable PC, the lower price, and the availability of the Comparable PC.

HP Home & Home Office price match requests cannot be completed via e-mail or chat.

HP Home & Home Office reserves the right to cancel or amend these terms at any time, and to verify all information regarding the competing offer and to refuse to offer a price match, if, in its sole discretion, HP is unable to verify the competing price offer. This price match policy is subject to change without notice. The Price match policy is only applicable at the time of purchase of an HP PC; HP will not match prices after a purchase has been made if a customer has subsequently found a lower applicable price. All other terms and conditions of a purchase from HP apply. 

Frequently Asked Questions

Which retailers are "designated online retailers?"

Designated online retailers include: amazon.com, dell.com, bestbuy.com, lenovo.com, toshiba.com, samsung.com and walmart.com.

When does the Low Price Match not apply?

This policy is limited to one price match per identical item, per guest and does not apply to: the online prices of retailers not specifically listed above, the online prices of third party vendors on designated major online retailers' websites (e.g. a third party vendor listed on amazon.com), post purchase price match requests to competitors' prices, offers that include additional software, financing, gift cards, bundling of items, free items, pricing errors, mail-in offers, coupon offers, special discount offers, services, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished items, used items, trade-ins, shipping and delivery charges, and credit card offers. This Policy applies to sales in the United States only.

Does the product number (SKU) need to match exactly?

No, the SKU numbers do not need to match, however the PC must be a "Comparable PC" as described in these terms.

Do the specifications have to match exactly?

Yes—Comparable PCs are defined as desktops and laptops from HP, Dell, Lenovo, Samsung, and Toshiba and having the exact same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards, and all other applicable product features).

What if I have a coupon or special discount for the retailer's site?

Price matching does not apply to designated online retailers' coupon or special discount offers.

Will you price match products seen on the HP Home & Home Office site and on m.hpdirect.com?

Yes, m.hpdirect.com is the mobile version of our main site and will be treated the same as hpshopping.com.

Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, HP Home & Home Office does not match competitors' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.

What if the designated online retailer does not have the item in stock or has limited quantities of the product?

Sometimes a designated online retailer will advertise a product on its website as having limited quantities in stock. If the item is out of stock or if the advertisement is a limited quantity item, it is not eligible for price matching. Likewise, if HP Home & Home Office has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Does HP Home & Home Office price match "free gift with purchase" offers?

No. HP Home & Home Office does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.

Does HP Home & Home Office price match offers with financing?

HP Home & Home Office does not match financing offers. HP Home & Home Office also does not price match a price that can only be received when using the designated online retailer's credit card. If you buy a PC product from HP and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.

Does HP Home & Home Office match trade-in value and offers on trade-in products?

No. HP Home & Home Office does not match trade-in value and offers on trade-in products.

What if I have a coupon or special discount for hpshopping.com?

You can either take advantage of a Price Match price or any coupon or special discount that you have for hpshopping.com, but not both.

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