Rated 4 out of 5Â by Lulu03 It's working great.
This HP seems very easy to use, prints great, and was easy to install. We ordered from the website and needed a question answered; the technician called in a matter of minutes. HP has been a reliable product for us.
June 27, 2012
Rated 1 out of 5Â by MrPickles13 Caveat Emptor, Breaks Down Quickly
I was initially pleased when I made this purchase. I have relied on HP printers for over 20 years without disappointment. That has changed, as described in this 370 word, more or less, review. For the price it functioned reasonably well at first. I used it at my office as a back-up along with a dedicated fax/printer and another main printer. Therefore it was used lightly, about 100-300 pp per month, sometimes less. After about 18 months (out of warranty) it stopped working. I was on my second toner cartridge. The paper feeder assembly has completely frozen and needs replacement. The cost of the part and service is more than the price of a new printer. My subsequent web based research revealed that a computer repair technician (not HP) disclosed this is a very common problem. Another was a frustrated IT supervisor who made a volume purchase for his company and experienced extremely high failure rates of 30% or more in the first six (6) months. Apparently the replacement part is of the same initial quality and not worth installing even if you do it yourself. This is on par with my experiments with cheap printers from other household name companies. Do your research before you buy. Quality depends on the model and you cannot rely on most brand names or even a high price tag for quality. Wait for a printer that has been on the market for well over one year and spend 30 minutes checking out customer store ratings and blogs that address troubleshooting. Ratings are not always reliable and vary with the person's skill and experience with the product. Most people love their new purchase. Ignore those evaluations unless they discuss significant (and genuine) problems. But time usually tells whether it merits a decent rating. I have a LaserJet 3200se from c. 2000. Quirky, but it worked well for nine years. Built like a Sherman tank. I saved it and will be getting a replacement maintenance kit for that old workhorse. Avoid the shiny, flimsy new stuff and do your homework. (N.B. to HP - This review comports with your terms and conditions. if you edit this review, I will ensure it gets published everywhere else.)
June 8, 2012
Rated 5 out of 5Â by Kimers great product
Love this printer. So nice how it automatically prints double sided. So easy to use!!
June 6, 2012
Rated 5 out of 5Â by FrankL12 Excellent product- Good value
I received this printer as an even exchnage within a week after I got the first one which was printing copies a little bit tilted. After spending some time with tech support they recommended an exchange. I did that and it went very well. No problems with exchange process or replacment "Brand New" printer.
May 30, 2012
Rated 3 out of 5Â by robert12 good printer but features can cause problems
Good print speed and quality of print. Network connection works well. If network goes down sometimes have to reinstall print driver . Auto sheet feeder went out one month after warranty expired so limits value of unit . Features are nice but can cause problems such as slow or no scanning on occasions and no sheet feeder at all now. I don't like to purchase extended warranties but that may be the way to go .You use to be able to bank on HP
May 23, 2012
Rated 1 out of 5Â by BEG1216 HP won't allow the word I used.
Am in the process today of replacing my ONE-year old 1536. This is a small office...the machine certainly hasn't been overused/overworked...and it is falling apart. We have never been able to receive a fax without pressing "Fax Send" (and yes, it is set to Auto Answer and yes, I did call HP. They blamed Windstream.), so that was the first problem we had with it. About three months ago, the top feeder malfunctioned, so I had to start faxing/scanning from the glass, which is annoying and slow. About two months ago, the fax malfunctioned, so I had to start going to another office to fax. Now the scanner is malfunctioning. The boss said...Throw that machine in the trashcan where it belongs and buy a decent machine. I agree, so I bought a Canon.
May 18, 2012