HP 3 year Care Pack w/Next Day Exchange for Printers

HP 3 year Care Pack w/Next Day Exchange for Printers


No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 883585088645   Part: UG607A


This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.


Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 3 year Care Pack w/Next Day Exchange for Printers

Rated 2 out of 5 by Impossible to Register After receiving the product, I had to register it. When I typed in the serial number of my machine, it said it did not exist. Then product number also not recognized. I tried both the care pack numbers AND the actual numbers on the printer itself. After wasting 3 hours trying to get this registered -- and even talking with an online chat support agent -- I gave up. Totally useless! Waste of money at this point. August 9, 2014
Rated 4 out of 5 by Highly recommend For the price I paid, this extended warrenty is a must have. It will either get your product fixed or replaced if not repairable and in a timely fashion. I recommend that if you intend to keep using your HP product beyond the basic warrenty time then you must have this to save you money and time. February 23, 2014
Rated 5 out of 5 by Worth While Purchase After having many HP printers especially Photosmart, I found it impossible to buy the print head assembly that seems to go first on those printers. So when the opportunity came to purchase a protection plan for my Photosmart this time I jumped at it. It is reasonably priced and one day turn around is excellent. I highly recommend the protection plan you cannot beat the price for a 3-year deal January 12, 2014
Rated 5 out of 5 by excellent value I doubt I will actually need to use the Care Pack If my new Photosmart is as reliable as my old Photosmart, but it is excellent insurance against the worst case scenario. March 21, 2013
Rated 5 out of 5 HP Care Kit Great 3-year Care Kit just purchased. March 4, 2013
Rated 5 out of 5 by I love the Care Pack option! I love the fact that HP puts "it's money where it's mouth is" and guarantees its product. This is a great assurance for those of us that do a lot of printing! March 1, 2013
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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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