HP 2 year Care Pack w/Next Day Exchange for Printers

HP 2 year Care Pack w/Next Day Exchange for Printers

Price:$17.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

Special deals, offers & upgrades

UPC: 883585088614   Part: UG604A

Overview

Protect your investment! Upgrade the standard warranty on your new or refurbished hardware unit to a total of 2-3 years of next-business-day exchange. Coverage begins the day you buy the product, and this upgrade must be purchased within a year of the original purchase date.

Features

Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 2 year Care Pack w/Next Day Exchange for Printers

Rated 3 out of 5 Ok Purchase I like extending my protection. Whe registrating product the website would not except my serial number had to use mail in card. April 6, 2012
Rated 5 out of 5 by Good Service Product arrived promptly, no problems March 20, 2012
Rated 4 out of 5 by nice printer Haven't printed much but the 10 or so page I have printed look great and with reasonable speed for a home use. Did several scans of old pictures and they came out great. Also copied some documents and they also came out very clear and crisp. March 8, 2012
Rated 5 out of 5 by Great purchase. I purchased the 2yr service plan for my new Photosmart 6510e AIO printer. I got it for $14.99. But 2 days later I noticed that the 2yr plan was being offered for $9.99 as a President's day special. I called customer service and the rep imediately understood my concerns and refunded me the difference for the amount. The next business day my refund showed up in my bank account. That was fast and courteous service. $9.99 for a 2yr service plan for a printer is an excellent value. If for any reason my printer no longer works, HP will send me another one the very next day all for $9.99. You just can't beat that kind of value. March 7, 2012
Rated 5 out of 5 by Printer protection I was very pleased with the two year extended warranty offered. It was a great price and affords help, should it be required at an exceptional price. March 4, 2012
Rated 5 out of 5 by exchange policy for printer Excellant value 2years vs 90 days for 15.00. August 6, 2011

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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