HP 2 year Care Pack w/Next Day Exchange for Officejet Printers

HP 2 year Care Pack w/Next Day Exchange for Officejet Printers


No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 883585221981   Part: UG101A


This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.


Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 2 year Care Pack w/Next Day Exchange for Officejet Printers

Rated 4 out of 5 by the Product is great and the warrenty came fast I will always us hp product i have not had any problem with any of their product September 17, 2014
Rated 1 out of 5 by Beware This extended 2 year warranty begins from your original purchase date-NOT when your orginal 1 year warranty expires.Last 2 year warranty I purchased began after the HP manufacturer warranty ended! February 6, 2014
Rated 3 out of 5 by Dissappointed I was disappointed to find out the two year extended warranty really only covers 1 year, since I bought this printer/scanner/fax machine last February. I purchased this printer from Costco, but when I registered it, this extended warranty was not offered.....now I find out that the 2 year warranty I purchased is really now only for 1 year. I'm disappointed, I feel this warranty should be from when it was purchased in December 2013 to December 2015 (not 2014 as that is NOT 2 years). One whole year paid for for nothing. I would like you to extend this warranty for the 2 years paid for - December 2013 to December 2015 or refund the cost for this past one year. January 11, 2014
Rated 3 out of 5 by Simple problem In order to register this purchase you have to have the printer serial number. My printer is in another state and I won't be able to get to it for a couple months after the normal warranty expires. I hope I can register the printer when I can get to the serial number and make use of the purchased extended warranty .... November 8, 2013
Rated 2 out of 5 by not needed The cost of my HP officejet 6500 Wireless is low enough ($145 at Sams) that I don't worry about insurance. Moreover, problems with this All-in 0ne are always caused by my mishandling of the software., so far November 6, 2013
Rated 2 out of 5 by Still to be determined Had GREAT difficulty trying to register on line. Forced to do by mail. August 25, 2013
  • 2015-04-20T09:06:19.247-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co-hasreviews, tv_21, tr_21
  • loc_en_US, sid_UG101A, prod, sort_default

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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