HP 2 year Accidental Damage Protect w/3 day Onsite Resp 1 y warranty HP/Compaq/Pavilion Notebook

Price:$189.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 884962902851   Part: UN009A

Overview

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

Features

On-site hardware repair

  • The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
  • Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

24x7 remote support

  • Expert 24x7 toll-free phone and real-time chat technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
  • In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Replacement parts and materials

  • Coverage for hardware parts, labor and shipping

Monitor coverage

  • Coverage for HP or Compaq monitor purchased with PC on same invoice
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.
  • All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Onsite response time for hardware support

  • Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
  • Response time options available for eligible products are specified in the service-level options table. All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Work to completion

  • Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.
  • Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products.

Escalation management

  • HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

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Customer ratings and reviews for HP 2 year Accidental Damage Protect w/3 day Onsite Resp 1 y warranty HP/Compaq/Pavilion Notebook

Rated 5 out of 5 by So far the service has been great Your geek squad service staff at Best Buy has been extremely helpful. They have been very patient with me in dealing with my slowness in understanding July 24, 2014
Rated 1 out of 5 by this product has display problem I bough this laptop just 28 days ago .. suddenly the Display image disappears ,get screen all white with shaking May 11, 2014
Rated 2 out of 5 by misleading Like most insurance policy, we buy them and hope we will not need them. But usually when we buy a policy that is listed as 2 years, the duration is 2 years. The HP accidental damage listed for 2 years is actually only a 1 year policy. This is confusing, especially since the original 1 year product warranty does not cover accidental damage. If I had to do it over again I would not buy this policy, although the product seems OK. February 11, 2014
Rated 5 out of 5 by hp carepack I would encourage everyone to get this. I have it on my desktop and had to use it a couple months ago. Fast service, easy to talk to techs. Very pleased with the service. January 11, 2014
Rated 1 out of 5 by Bad notebook and bad service As so many others said this warranty is too costly compares to the laptop price. HP products are poorly made. Worse yet is they absolutely do not stand behind the product to repair damage caused by poor design. November 8, 2013
Rated 1 out of 5 by One year warranty only valid for 3 months! I bought my new HP Pavilion in late September 2013. Checking what the HP warranty was I just found out that my warranty started the clock on November 26, 2012?!?! That's 10 months before I even purchased my new computer! I only have 3 months for what is supposed to be a 1-year warranty. Not worth it to even consider extending the warranty through HP. My computer still works fine so far -- I am grateful for that. October 14, 2013

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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