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HP 2 year Pickup and Return Service for 1 year warranty HP/Compaq and Pavilion Notebook
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HP 2 year Pickup and Return Service for 1 year warranty HP/Compaq and Pavilion Notebook

Price:$99.99
After savings:$89.99*
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UPC: 884962644928   Part: UM959A

Overview

With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your notebook PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. For example: • If you buy the 2-year plan when you purchase your PC, you'll get coverage for 2 full years • If you buy the 2-year plan 3 months after you purchase your PC, you'll get 21 months of coverage only Multi-year options are available.

Features

• Prompt pick up, repair and return of PC

  • Convenient door-to-door PC pickup and return with round-trip shipping included

• 24x7 remote support

  • Expert 24x7 toll-free phone, real-time chat and e-mail technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.
  • In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

• Replacement parts and materials

  • An HP authorized courier will return the repaired or replaced product to the Customer'slocation if it is within the geographic location where the service was provided. Return shipmentwill be by ground transportation and usually takes between three and seven business days. TheCustomer may request accelerated delivery at an additional charge.

Shipment to the HP designated repair center

  • Depending on the purchased service level, HP offers different, flexible shipment options for delivering the defective product to the HP designated repair center:
  • •Delivery by the Customer: With this option, the Customer is responsible for delivering the defective product to the HP designated repair center. The Customer must ensure that the product is appropriately packaged for the chosen method of delivery. Delivery can be in person or by a locally available commercial delivery service.
  • •Pickup by HP: An HP authorized courier will pick up the defective product at the Customer's location if the pick-up location is within the geographic location where the service will be provided, and deliver it to the HP designated repair center. It is the Customer's responsibility to appropriately package and prepare the product for courier pickup. Service requests must be received before 12:00 p.m. local time to activate same-day pickup. All other service requests will be scheduled for next-business-day pickup.

Turnaround time

  • Turnaround time for this service will be three (3) HP business days for eligible locations, except in cases of intermittent failures and non-availability of parts, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the defective product is received by HP until the time the repaired or replaced product is ready to be shipped back to the Customer.
  • Received by HP means (depending on shipment option used) either: (1) picked up at the Customer's site by an HP authorized courier or (2) received during HP business hours at the HP designated repair center, if delivered or shipped by the Customer. Turnaround time does not include the time the repaired or replaced product is in transit back to the Customer. If the defective product is received at the HP designated repair center after 5:00 p.m. local time, the three-business-day turnaround time starts with the next business day.
  • The three-business-day turnaround time is not available for all geographic locations and maybe longer outside metropolitan areas.

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Owner Support

Warranty Information

This product is covered by the standard HP warranty

Support Information

Support for this product is provided by HP Customer Care

Returns & Exchange Information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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**    Percentage shows savings after applicable rebates.
***  AMD's model numbering is not a measurement of clock speed. Dual/Quad/Triple Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit. Not all customers or software applications will necessarily benefit from use of this technology. 
§      Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 30GB (Windows 8 & Windows 7), 12GB (MCE); for desktops up to: 30GB (Windows 8), 14GB (Windows 7), 12GB (MCE). For hard drives 1GB=1 billion bytes.
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§§§   Not all features are available in all editions of Windows 8. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com/windows
¶     In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.
†††  Testing conducted by HP consisting of full battery discharge while running a series of productivity scripts against the following applications (which may or may not be included with your particular product): Adobe ® AcrobatReader 7.0, Adobe® Illustrator® CS2, Adobe® Photoshop® CS2, Apple® Quicktime 7.1, Intervideo® WinDVD® 8, Macromedia® Flash 8, Microsoft® Office® 2003 Pro, Microsoft® Project 2003, and Winzip® 10.0.  Prior to testing, the system was fully charged and set to display brightness of 60 nits, auto dim disabled, wireless off, suspend and hibernate disabled and all other programs, utilities, and services not essential to running the computer system or battery life test.   Battery life will vary depending on the product model, configuration, loaded applications, features, use, wireless functionality and power management settings.  The maximum capacity of the battery will naturally decrease with time and usage..
‡      Intel's numbering is not a measurement of higher performance.
‡‡    HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its  privacy policy.

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