HP 3 year Accidental Damage Protection w/Pickup and Return Service and LoJack for Consumer Notebook

HP 3 year Accidental Damage Protection w/Pickup and Return Service and LoJack for Consumer Notebook


No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 887758277850   Part: U7C97A


With HP Pick Up and Return with Accidental Damage Protection Service, you’ll enjoy quick pickup, repair and return of your notebook PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Enhance your coverage even further with HP Pick Up and Return Service with Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. For example: If you buy the 2-year plan when you purchase your PC, you'll get coverage for 2 full years If you buy the 2-year plan 3 months after you purchase your PC, you'll get 21 months of coverage only Multi-year options are available.


Prompt pick up, repair and return of PC

  • Convenient door-to-door PC pickup and return with round-trip shipping included

24x7 remote support

  • Expert 24x7 toll-free phone and real-time chat technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Replacement parts and materials

  • Coverage for hardware parts, labor and shipping

Accidental damage protection

  • Coverage for damage caused by drops, spills, electrical surges and other unpredictable damage (one accident per year)
  • Delivery by the Customer: With this option, the Customer is responsible for delivering the defective product to the HP designated repair center. The Customer must ensure that the product is appropriately packaged for the chosen method of delivery. Delivery can be in person or by a locally available commercial delivery service.
  • Pickup by HP: An HP authorized courier will pick up the defective product at the Customer's location if the pick-up location is within the geographic location where the service will be provided, and deliver it to the HP designated repair center. It is the Customer's responsibility to appropriately package and prepare the product for courier pickup. Service requests must be received before 12:00 p.m. local time to activate same-day pickup. All other service requests will be scheduled for next-business-day pickup.

Turnaround time

  • Turnaround time for this service will be three (3) HP business days for eligible locations, except in cases of intermittent failures and non-availability of parts, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the defective product is received by HP until the time the repaired or replaced product is ready to be shipped back to the Customer.
  • Received by HP means (depending on shipment option used) either: (1) picked up at the Customer's site by an HP authorized courier or (2) received during HP business hours at the HP designated repair center, if delivered or shipped by the Customer. Turnaround time does not include the time the repaired or replaced product is in transit back to the Customer. If the defective product is received at the HP designated repair center after 5:00 p.m. local time, the three-business-day turnaround time starts with the next business day.
  • The three-business-day turnaround time is not available for all geographic locations and maybe longer outside metropolitan areas.

Coverage window

  • The coverage window specifies the time during which the described services are deliveredoffsite or remotely. Service is available between 8:00 a.m. and 5:00 p.m. local time, Mondaythrough Friday excluding HP holidays (may vary by geographic location).
  • For eligible products, specific service levels may be offered with accidental damage protection. Where accidental damage protection applies, the customer receives protection against accidental damage to the covered hardware product as part of this service.
  • Accidental damage is defined as physical damage to a product caused by or resulting from a fortuitous incident. Covered perils include non-intentional liquid spills in or on the unit, drops, falls, and electrical surge. This includes damaged or broken liquid crystal displays (LCDs), or broken parts.
  • Accidental damage protection does not cover theft, loss, damage caused by a vehicle accident or act of God, normal wear, consumables, intentional acts of damage, or other exclusions, as detailed in the ''Service limitations'' section. Major parts replacement is subject to certain limitations as detailed in the ''Service limitations'' section.

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Customer ratings and reviews for HP 3 year Accidental Damage Protection w/Pickup and Return Service and LoJack for Consumer Notebook

Rated 5 out of 5 by Sleek, fast and fun to use When I decided to replace my 4+ year old brick of an HP laptop, I wanted a machine that would be lighter, faster, but still running Win7. This machine was on sale (a plus!) and it had all the features I wanted. I've been using it for a few weeks and I'm extremely happy with it. When I loaded Office 365 I was all set to catch a cup of coffee while it downloaded and configured the software. It finished the job before I could leave my office! I love the battery life because I often work for hours away from my power cable. The wifi connection to my home network is so robust, I can sit on my patio and work with full bars and fast response. Great product, I recommend highly! September 9, 2014
Rated 5 out of 5 by Warranty Haven't used it - hope we won't need it but it's there if we do... January 15, 2014
Rated 5 out of 5 by Super! 24/7 service for the computer's lif]e can't be matched anywhere else. .and HP service is super. January 12, 2014
Rated 2 out of 5 by an ok machine The pad is so slow and difficult to use along with learning W8.1 at the same time that it is taking longer than normal to get off my older machine. Using the pad is very aggrevating. January 11, 2014
Rated 5 out of 5 by Accidents Do Happen And when they do, it is a relief to know that I have HP Coverage to back me up. From the time I pick up the phone to report the issue, to the professional Case Managers who handled my issue to the letter to my liking. It was good to have this coverage when it was needed. Thank you HP. November 30, 2013
Rated 3 out of 5 by LoJack causes video card to not work Had to disable LoJack in order to get the video card to work. This is a known bios issue that was resolved with a software update for Windows 7. However, that fix has been taken down and is not available for Windows 8. This is an issue that HP needs to fix and technical support has no answers other than "you can try to load the fix we did on Windows 7, but it hasn't been tested on Windows 8 and we don't know what will happen." I had to return a previous laptop to the service center twice before the Windows 7 issue was fixed. And now there is no fix for Windows 8 according to HP technical support. July 30, 2013
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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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