HP 2 year 3 day Onsite Response for 1 year warranty Envy Desktop Hardware Support

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UPC: 884962645086   Part: UM975A

Overview

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

Features

On-site hardware repair

  • The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
  • Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

24x7 remote support

  • Expert 24x7 toll-free phone, real-time chat and e-mail technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
  • In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Replacement parts and materials

  • Coverage for hardware parts, labor and shipping

Monitor coverage

  • Coverage for HP or Compaq monitor purchased with PC on same invoice
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.
  • All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Onsite response time for hardware support

  • Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
  • Response time options available for eligible products are specified in the service-level options table. All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Work to completion

  • Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.
  • Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products.

Escalation management

  • HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

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Customer ratings and reviews for HP 2 year 3 day Onsite Response for 1 year warranty Envy Desktop Hardware Support

Rated 5 out of 5 by Awesome Support I recently had problems with a HP Pavillian 9400F that I had purchased in 2008. I kept updating my HP support and a few months ago the mother board failed. The item was discontinued but HP sent me a new computer to repalce the mother board. Great Job HP support. Your guys are the best July 29, 2012
Rated 5 out of 5 by HP extended warranty I recently ordered the extended two year service contract for my HP desk top computer. I am very pleased with HP's fast, courteous and knowledgable service. I had Dell computers in the past but never again, I am very happy with the craftmanship and operation of HP products, they are the best in the Industry. Keep up the good work. April 20, 2012
Rated 3 out of 5 by Little Problem There I bought an All-in-One for my kids in Israel, where an HP office and service center is located. With the proximity to a service center, the Care Pack made sense and I bought it. However, when I received the Care Pack (which started the 2 year countdown from the date you sent it, even though the computer wouldn't be received for another 2 weeks), the instructions stated that it was only good in the USA. We checked with the Israel office and they verified that the Care Pack was worthless there (at over $160 cost). Luckily I read the Pack before I traveled to Israel with the computer or it would have been past the 21 days allowable for return. Needless to say, the early start of the Care Pack (compared to the longer time to get the computer) and the lack of reference to USA only in the sales info, all gave me a bad taste. The ONLY good thing was the return center didn't force me to pack up the Care Pack to return it (they said throw it away). I'm thinking about buying an All-in-One for myself and this problem is giving me cause for concern. February 23, 2012
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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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