HP 3 year 3-day Onsite Response for 1-year warranty HP/Compaq and Pavilion Desktop

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UPC: 883585738762   Part: UJ217A

Overview

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. For example: • If you buy the 2-year plan when you purchase your PC, you'll get coverage for 2 full years. • If you buy the 2-year plan 3 months after you purchase your PC, you'll get 21 months of coverage only. Multi-year options are available.

Features

On-site hardware repair

  • On-site repair after remote diagnosis of the problem by a highly trained technical advisory: The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
  • Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

24x7 remote support

  • Expert 24x7 toll-free phone, real-time chat and e-mail technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
  • In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Replacement parts and materials

  • Coverage for hardware parts, labor and shipping

Monitor coverage

  • Coverage for HP or Compaq monitor purchased with PC on same invoice
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.
  • All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Onsite response time for hardware support

  • Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
  • Response time options available for eligible products are specified in the service-level options table. All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Work to completion

  • Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.
  • Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products.

Escalation management

  • HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

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Customer ratings and reviews for HP 3 year 3-day Onsite Response for 1-year warranty HP/Compaq and Pavilion Desktop

Rated 5 out of 5 by warranty great computer-good price December 28, 2012
Rated 4 out of 5 by Love the product. Wish it came in a 27" Your wording at the top of this page is misleading. I was not quite sure of what was ment by the term (for 1 year), so I call for an explanation of the product I purchased. It reads, as if the on-site response is only for 1 year. I was told differently. You might want to cheak this out. Otherwise, I'm happy with what I got. October 19, 2012
Rated 5 out of 5 by Well worth the purchase I think the purchase of the extended warranty is well worth the cost and time to purchase. The turnaround time is fantastic. October 8, 2012
Rated 4 out of 5 by So far so good I haven't had any trouble with my HP computer, so I havent had to use the service package I purchased. April 22, 2012
Rated 5 out of 5 by Best purchase and support I have had. HP gave me great support and help thru the problems that I had from the dealer I bought the product from. They were and are very helpful, knowledgeable, do their job the first time. I can not say that about the store I bought it from. This my second HP and they are great. Keep up the good work. HP at least stands by their product and will help you if you need help. They are great. March 21, 2012
Rated 4 out of 5 by product performs well, and is very quiet I bought a Dell and Hp within 40 days, and the HP is very quiet compared to the Dell which has an annoying humm to it. The Hp is so quiet, if it was not for the blue light, I would not know it was on. It has only been 2 weeks, but so far am very satisfied with this purchase February 28, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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