HP 2 year 3-day Onsite Response for 1-year warranty HP/Compaq and Pavilion Desktop

Price:$79.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 883585738755   Part: UJ216A

Overview

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

Features

On-site hardware repair

  • The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
  • Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

24x7 remote support

  • Expert 24x7 toll-free phone and real-time chat technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
  • In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Replacement parts and materials

  • Coverage for hardware parts, labor and shipping

Monitor coverage

  • Coverage for HP or Compaq monitor purchased with PC on same invoice
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.
  • All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Onsite response time for hardware support

  • Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
  • Response time options available for eligible products are specified in the service-level options table. All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Work to completion

  • Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.
  • Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products.

Escalation management

  • HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

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Customer ratings and reviews for HP 2 year 3-day Onsite Response for 1-year warranty HP/Compaq and Pavilion Desktop

Rated 4 out of 5 by I was able to make recovery discs. I am such a novis at this. The program did all the hard work for me, all I had to do was replace the discs when it told me to. Thank you. February 12, 2013
Rated 5 out of 5 by great product Excellent shipping easy to register--haven!t had a chance to use, hopefully won!t have use anytine soon. January 26, 2013
Rated 5 out of 5 by Easy to use Enjoying the new computer very much. Takes a while to get accustomed after my previous computer but I am getting there. December 4, 2012
Rated 5 out of 5 by pretty good This product is pretty good November 26, 2012
Rated 3 out of 5 by Nice machine but not very user friendly Even with 2T RAM, the machine is quite slow. Wireless keyboard is almost useless, have to keep moving it around to get the characters to type on the screen. Often if you type a character it puts in a string of that character and takes forever before you can backspace to remove the unwanted characters. It doesn't want to properly communicate with my newest printer, an HP 6510. Says the phototray is not available, but if I go to settings and list the phototray witth 4X6 photopaper then everything, even documents print at 4X6. When I have called HELP the techs have been very nice and helpful even if it takes a long time. I haven't had a full day I want to devote to trying to resolve the keyboard and printer issue, but I will try. October 9, 2012
Rated 4 out of 5 by Very pleased with all the great features I am thrilled with my new HP desktop system. Geek Guys copied my old hard drive to new system, installed all components, and it is a great adventure discovering all the new functions, programs, and games. I made a very good choice buying HP! September 18, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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