HP External USB Modem
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HP External USB Modem

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UPC: 883585348916   Part: GS023AA


Perfect for dial-up: Small and light, the HP External USB Modem is an excellent choice for people who use a dial-up connection to access the Internet and email.


  • Easy to use: Just plug the modem into the USB port on your PC, then connect your phone line to the other end.
  • The modem is ideal for PC users who own a computer without an internal modem and use a dial-up connection to connect to the internet.
  • Its compact form factor makes it ideal for notebook computer users who find themselves on the road and need to dial-in to an office network or for home users who simply need to add an unobtrusive modem to their computer.
  • The modem can connect at speeds of up to 56 kbps using the V.92 protocol.

What's in the box

  • Modem; documentation
  • One-year, worldwide parts-and-labor limited warranty; 24x7 HP technical phone support during warranty period

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Customer ratings and reviews for HP External USB Modem

Rated 5 out of 5 by It served its purpose My latest computer did not come with a modem. This was bought so that all my faxes could come into and be stored on my computer April 2, 2011
Rated 1 out of 5 by Unreliable product I bought this modem in 7/10 and it has since stopped working twice and I have had to fight with customer service both times for more than an hour both times to get it replaced... do not buy this product! March 16, 2011
Rated 5 out of 5 Quick fix I originally bought this modem as a backup for our broadband PCs, but when my mother's phone modem was fried by a power surge, and a local computer "expert" replaced her internal modem without success at a cost of $125 (which he eventually refunded), I thought it might be worth a try and plugged this device in and got her online immediately. This might not work for everyone, but she's been online for about a month with no problems. September 7, 2010
Rated 1 out of 5 by Great, when it works... I live in a rural area where my choices are dial up or satellite for internet service. I ordered the USB modem with the computer. It came with the software installed and ready to roll. 45 days later it failed. HP sent me a new one and last night it failed. It did work well for about 7 months, but I think I'll be going a different route with the next one. July 21, 2010
Rated 1 out of 5 by Unsatisfied with Product I am a 69 year old senior citizen and I know enough about computers to access the internet for emails, shopping, etc. I am not a technical person. I purchased an HP computer thinking that all I had to do was load my ISP provider to access the internet. I found out with much help from my ISP provider that my computer did not have a modem. I contacted HP and bought this external modem. It worked OK until we had a thunderstorm. Contacted HP and they told me I needed to buy a new one. I have not had this one a year yet. I live in a rural area where wireless broadband is not available so I have no choice but to buy a new one. Lesson learned, I will not only unplug my computer but I will also disconnet the external moden when I am away. June 21, 2010
Rated 1 out of 5 by No Driver without paying I had planned on buying a computer that didn't have a dial-up modem but I use dial-up for the Internet. I needed this modem to get on the Internet. The trouble is the only way you can get on the Internet is if you have a working modem already. Their directions to open an Internet connection don't work. The computer I'm using now has a modem and after I get on the Internet the wizard will search and get modem working sometimes. If you go to their Robot for finding driver you have to pay a lot for one year use. December 7, 2009

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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